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Frequently Asked Questions

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Delivery charge varies with each Delivery Destination per Seller.Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

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It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Saturdays and this is factored in to the delivery dates.

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Estimated delivery time inside Kathmandu Valley is 48 hours and outside Kathmandu Valley is 7 days.

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There are NO hidden charges when you make a purchase on NimbuzzMall. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

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You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

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Report for a return/exchange must be done within 1 hour of product delivery. You must provide sufficient proof of images/videos to selected reasoning. Once your request is approved, logistics will be arranged for pickup. Logistics cost will be as per refund and exchange policy.

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As of now, NimbuzzMall doesn't deliver items internationally.